Returns & Refunds
If you're not 100% satisfied with your purchase, you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of product are exempt for being returned. Made to order (i.e. custom printed mural ordered by SqM) cannot be returned. Also Gifts cards are non-refundable.
Please contact us via our contact page with your order number and the reason for return. Our Customer Support Team will communicate with you to solve any problem regarding your purchase.
In case you receive a defective product we will support the return costs to our warehouse.
If the product is returned for other reason than that, the buyer will support the cost of returning.
Made to order items or custom made wallpaper
Our items should be inspected before being shipped but at times printing errors might occur. If the received merchandise is printed incorrectly or damaged, please contact us immediately or latest within 7 days of your order being received and attach photos of defects.
A replacement will be sent out as soon as possible. Refunds for damaged items will not be provided, only replacements.
You have 7 days from the products being received to notify us. Requests received after this 7 days time frame cannot be processed.
Returns are not accepted on any items that have been cut or installed on the wall. It is the responsibility of the person installing the wall covering to inspect all product prior to installation to ensure that there are no defects. Once product is cut and/or installed on the wall, our liability for defective merchandise is waived.
- Delivery fees are not eligible for refunds.
- All items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- We recommend that you insure the return shipment, as you will be liable for any damage to the goods until we receive them.
- We also recommend that you use a secure, trackable shipper and retain proof of sending.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
Processing returns might take up to 7 days from the day we receive your return. We’ll send you an email to confirm your return has been received and that your refund has been processed.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note that the original shipping cost will only be refunded on items that are incorrect or faulty, while full refunds will be made only on items returned within 14 days in their original condition.
On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for Jass London to send your parcel to you will be deducted from the refund, as these are direct costs.
We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
We will contact you if we have any queries regarding your return.
If your return are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.