Returns & Refunds
If you're not 100% satisfied with your purchase, you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of product are exempt for being returned. Made to order (i.e. custom printed mural ordered by SqM) cannot be returned. Also Gifts cards are non-refundable.
Please contact us via our contact page with your order number and the reason for return. Our Customer Support Team will communicate with you to solve any problem regarding your purchase.
In case you receive a defective product we will support the return costs to our warehouse.
If the product is returned for other reason than that, the buyer will support the cost of returning.
- Delivery fees are not eligible for refunds.
- All items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
Processing returns might take up to 7 days from the day we receive your return. We’ll send you an email to confirm your return has been received and that your refund has been processed.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.